Orders & delivery
Shipping Policy
Processing, tracking, delays, and delivery issue information.
Order processing
Orders are typically processed within 1–3 business days. Processing time is separate from carrier transit time. During launches, sales, holidays, or periods of high order volume, processing may take slightly longer.
Tracking
Once your order has been processed for shipment, you’ll receive tracking information using the contact information provided with your order. Please allow time for the carrier to scan and update your tracking information.
Carrier delays
Once a package has been transferred to the shipping carrier, transit times and tracking updates are controlled by the carrier. If tracking has not updated for an extended period, email us and we’ll help determine the next step.
Damaged or incomplete deliveries
Contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the package and products when applicable.